August 28, 2025 | 10:35 am
TEMPO.CO, Jakarta - Vice President of PT Bank Central Asia (BCA), Sugianto Wono, said the biggest challenge in protecting customers' personal data lies in individual negligence. He made the statement during a media gathering held by PT Rintis Sejahtera, a switching institution, and the manager of the PRIMA Network.
According to Sugianto, three aspects must be considered when protecting customers' personal data: people, processes, and technology. He also determined that the greatest challenge lies in the human element, as cyber criminals often exploit individual negligence. "The current cybersecurity challenge is not just about technology, but also about awareness," said Sugianto in Jakarta, as quoted in the official statement on Wednesday, August 27, 2025.
Sugianto explained that one of the prevalent cybercrime cases at present is the Fake Base Transceiver Station (Fake BTS). In this case, the perpetrator disguises themselves as an official cellular tower to send fake SMSs that appear to be from a bank or operator, to deceive victims into clicking on phishing links and providing personal information. In addition, perpetrators also utilize artificial intelligence technology to create video, photo, or audio recordings (deepfakes) to impersonate victims to obtain personal data or access financial accounts.
In addition to educating customers to remain vigilant, BCA also strengthens its internal security system. Sugianto stated that BCA has developed early detection technology based on AI through fraud detection and machine learning systems to identify potential cyber threats in real-time.
On the same occasion, Jeffrey Sukardi, Senior Executive Vice President of Information Systems Security of PT Rintis Sejahtera, mentioned that Jaringan Prima continues to strengthen its collaboration with partners to monitor transaction anomalies and prevent cybercrimes. "This effort is crucial so that our partners can immediately respond to fraud and ensure customers' safety in transactions," said Jeffrey.
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